Legal
Shipping Policy
Last updated: September 6, 2026
How your Drivio order gets to you, and what to expect along the way.
1. Processing and dispatch
Orders are processed on business days. Once dispatched you receive a tracking number by email as soon as the carrier assigns one.
2. Where we ship from
Depending on the product, orders ship from our own stock or directly from a fulfilment partner’s warehouse in the US or overseas. Parcels may therefore arrive in plain or third-party packaging, and a multi-item order may arrive in separate parcels at different times. This is normal and does not mean part of your order is missing.
3. Delivery estimates
Typical delivery is 5–14 business days within the US, and longer for items shipping from overseas or to international addresses. All timeframes are estimates, not guarantees; carrier delays, customs and weather are outside our control.
4. Addresses and undeliverable parcels
Please check your address carefully at checkout. Parcels returned to sender because of an incorrect address, refusal, or failure to collect can be reshipped at your cost, or refunded less original shipping.
5. Customs, duties and taxes
International orders may attract import duties, taxes or handling fees charged by your country. These are your responsibility and are not included in the price you pay us. You are also responsible for checking that a product may lawfully be imported to your country — some regions restrict radar detectors and plate accessories.
6. Lost or damaged parcels
If tracking shows no movement for 10 business days, or your parcel arrives damaged, email hello@driviostore.com with your order number and photos and we will open a carrier claim and make it right. Risk of loss passes to you on delivery.
7. Returns
See our Refund & Returns Policy.