Refund & Returns Policy

1. 30-day return window

You may request a return within 30 days of delivery. Items must be unused, in original condition and packaging, with all accessories included. Start a return by emailing hello@driviostore.com with your order number and a short reason. We will reply with return instructions and an address — please do not send items back before you receive them.

2. Faulty, damaged or wrong items

Inspect your order on arrival. If an item is defective, damaged in transit or not what you ordered, contact us within 7 days with photos. We cover return shipping and will send a replacement or a full refund, at your choice. This is in addition to your statutory consumer rights and the 1-year limited warranty in our Terms & Conditions.

3. Return shipping costs

For change-of-mind returns you pay return shipping and we recommend a tracked service — we cannot refund items we do not receive. Original shipping charges are non-refundable except where the item was faulty, damaged or incorrect, or where the law requires otherwise.

4. Non-returnable items

• Items that have been installed, wired, cut, modified or show use.
• Products returned without original packaging or missing parts.
• Gift cards and clearance items marked final sale.

5. Refunds

Once your return is received and inspected we approve or decline within 3 business days and issue approved refunds to your original payment method within 10 business days. Your bank or card issuer may take a further 5–10 business days to post the funds. If more than 15 business days have passed since approval, contact us.

6. Exchanges and cancellations

The fastest exchange is to return the item for a refund and place a new order. Orders can be cancelled free of charge before they ship — email us as soon as possible.

7. EU, UK and other statutory withdrawal rights

If you are a consumer in the EU or UK you have a legal right to cancel most online orders within 14 days of receipt without giving a reason, and to a refund within 14 days of us receiving the goods back. Our 30-day policy sits on top of that right and does not replace it.

8. Contact

Returns and refunds: hello@driviostore.com.